Rylan Keogh
Customer Advocate
I'm a customer experience professional living in the San Francisco Bay Area. Professionally, I’m a builder who leverages the strength of teams and technology to put customers first. From startup to Fortune 50 retailer to tech, I have worked to build a customer-centric culture and deliver operational efficiencies.I’m passionate about the intersection of customer engagement, operations, and technology. I work across teams and functions to solve for customer problems before and when they happen, minimizing customer effort and improving outcomes.I’ve led global, multi-site service teams from inception through scale. I’ve built teams and frameworks to adapt to competitive pressures. I’m a problem-solver, and I value the contribution of every team member to the customer and organization’s success.Personally, I have a latent love for photography; the art and science of the capture. I also have a visceral connection to piloting a motorcycle or sports car on a sweeping road, with a particular affinity for Ferdinand Porsche’s legacy. And, life isn’t worth living without music so whatever your genre or preference, we can connect over a shared love of music’s transformative power.
Work
EXPERIENCE
Meta
2019-Present
- Sr. Manager of Advertiser Support Operational Excellence, Global Operations
- Sr. Manager of Seller Experience, Global Operations
- Manager of Commerce Support, Global OperationsLowe's Companies, Inc.
2005-2019
- Sr. Director of Customer Service Operations, Contact Centers
- Sr. Manager of Technology, Supply Chain
- Manager of Technology & Support Operations, Contact Centers
- Sr. IT Business Systems Analyst, Digital & Stores
- IT Business Systems Analyst, Contact CentersMiraLink
2004-2005
- Technical Business Analyst, Customer OperationsEDUCATION
Bachelor of Science, Computer Information Systems
University of North Carolina at Greensboro
Contact
It's best to connect with me on one of the social platforms linked on the main page, but if you'd like to contact me directly, use this form.
Thank you
Go learn something.