Rylan Keogh

Customer Advocate

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I'm a customer support professional living in the San Francisco Bay Area. Professionally, I’m a builder who leverages the strength of technology to put customers first. From startup to retail to tech, I have worked to build a customer-centric culture and deliver operational transformations and efficiencies.I’m passionate about the intersection of customer engagement, operations, and technology. I work across teams and functions to solve for customer problems before and when they happen, minimizing customer effort and improving outcomes.I’ve led global, multi-site service teams from inception through scale. I’ve built teams and frameworks to adapt to competitive pressures. I’m a problem-solver, and I value the contribution of every team member to the customer and organization’s success.Personally, I have a latent love for photography; the art and science of the capture. I also have a visceral connection to piloting a motorcycle or sports car on a sweeping road, with a particular affinity for Ferdinand Porsche’s legacy. And, life isn’t worth living without music so whatever your genre or preference, we can connect over a shared love of music’s transformative power.

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Work

EXPERIENCE
Meta
2019-Present
- Head of (Sr. Mgr) Advertiser & Seller Experience, Global Operations
- Sr. Manager of Seller Experience, Global Operations
- Manager of Commerce Support, Global OperationsLowe's Companies, Inc.
2005-2019
- Sr. Director of Customer Service Operations Support, Contact Centers
- Sr. Manager of Technology, Supply Chain
- Manager of Technology & Support Operations, Contact Centers
- Sr. Technical Business Analyst & Program Manager, eCommerce/Stores
- Technical Business Analyst (Product Owner), Contact CentersMiraLink
2004-2005
- Technical Business Analyst, Customer OperationsEDUCATION
Bachelor of Science, Computer Information Systems (CIS)
University of North Carolina at Greensboro

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